PENGARUH KEPUASAN KERJA TERHADAP KINERJA KARYAWAN DENGAN STRES KERJA SEBAGAI VARIABEL MEDIASI PADA AJB BUMIPUTERA 1912 KANTOR WILAYAH SURABAYA

ANNJANI PANDU WICAKSONO

Abstract


In this era of competence, every company must be able to develop and improve the company in various ways compiled in the program to improve employee performance. The purpose of this study is to determine the effect of job satisfaction on employee performance with mediated by job stress on AJB Bumiputera 1912 Surabaya area office. The sample used in this study amounted to 36 employees at the Surabaya regional office was obtained by using non-probability sampling. This study uses a quantitative approach obtained by way of observation, interview and spread questionnaires. Partial least square analysis method  is the analyst used in this study. The results of this study indicate job satisfaction has a positive but not significant effect on employee performance in AJB Bumiputera 1912 Surabaya area office which means if high job satisfaction then performance is also high but not necessarily vice versa. While work stress has a positive and significant effect on employee performance which means the lower level of employee stress the higher the employee performance vice versa. And also work stress doesn’t  moderate the effect of job satisfaction on employee performance at AJB Bumiputera 1912 Surabaya area office. Therefore in the absence of work stress is not a problem for employees. Therefore, companies need to increase employee incentives because with high satisfaction especially on salary or wages improve employee performance at AJB Bumiputera 1912 Surabaya area office. For the next researcher, the research is done in SOEs related to job satisfaction and job stress. 


Keywords: Job Satisfaction, Employee Performance, Job Stress 


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